Golden Restaurant

Reviews

• ★ ★ ★ ★ ☆
  They have some very excellent, authentic Chinese dishes here. After dining here with my family and seeing that this restaurant is overall rated only 2 stars, I believe they haven't been given enough credit for the quality of their food and their services. I noticed that a lot of the reviews state that "they're rude" or that "they don't seem to care in their tone of voice"...after recently dining here and observing the employees while they provide service (keeping in mind what I've read from the reviews trying to pinpoint if it's happening or not), I think I see where the miscommunication/misconception/misinterpretation is coming from. Take it from me, someone of Asian decent who grew up here in Canada, raised by a family full of immigrants, I can understand and see how others may interpret their message as "mono-tone" which can come off as rude or offensive. With English being a second language, I truly believe their employees don't have the intent to sound rude when they ask things like, "what do you want to drink?" As compared to instead maybe saying, "may I ask if you'd like something to drink?"...I'm pretty sure when they were learning how to speak English, their goal was to simply learn enough to get by - not master English grammar and the difference in tone of speech (which might have helped them in the customer service industry). Having said that, I didn't give them a 5 star rating only because I did notice a mild odour when I entered the restaurant - it might have been from their turtle tank? I wasn't too fond about that but it wasn't too bad after all our food had arrived. Other than that, I would definitely come back to dine at this restaurant again or order take out for sure.
  By Kim Bui, May 21, 2017
• ★ ★ ☆ ☆ ☆
  Came here for dimsum on a Saturday afternoon. The food was either bland or too starchy. A lot of dishes that are seemingly easy to make at other restaurants struggle to hold any flavour here. Don't get me wrong, the wait staff is kind and helpful to the point that it's nice to listen to them swap recipes with the patrons they serve. I would only come back if the chef out back changed his/her cooking style or even tried the food they were cooking.
  By Alex Prévost, May 08, 2017
• ★ ★ ★ ★ ★
  Great authentic Chinese. I'll second what has already been stated here; the servers are monotone because English is not their 1st language. A bit of patience, and an understanding that your Mandarin is nowhere near as good as their English. Service was fast, try the jasmine green tea!
  By Les L, July 31, 2016

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About Golden Restaurant in Ottawa