Hotel Novotel Ottawa

Reviews

• ★ ★ ★ ★ ★
  My stay at the Novotel was very satisfying and the staff were very polite and helpful. One suggestion I have is to improve the signs that direct one to the elevators in the parking garage. The location was excellent and the speed checkout very efficient. I was a bit surprised that I would be charged and extra $10 per hour if I were to be late checking out. I have never experienced that before in my frequent travels and I do not think it reflects proper hospitality. If a guest requests one extra hour it seems unnecessary to charge for this time even with the pressures of preparing rooms for the next guest. Should someone require more time or neglect to advise the desk, this policy might be more appropriate.
  By Cheryl Jacobson, May 04, 2017
• ★ ★ ★ ★ ☆
  So far, the Novotel Ottawa has been excellent. There was apparently an error with my booking (in that they had me arriving a day late and leaving a day late), but that was handled immediately. I ended up having to call down to the front desk for bandages for a blister, and they brought me up some gauze and bandages. The breakfast was excellent (if as expensive as at other hotels). The service has been quite good. So far, I'm definitely pleased.
  By Trudy Goold, September 27, 2016

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